Frequently asked questions

What you can do on Miba

Create and manage quotes

How can I get a quotation?

Pls send full detail inquiry to our sales department(sales@mibachina.com). Include Quality configurations,Quantity,Logo printing,Package.

Our sales team will guide you best option and price.

Does MiBA has MOQ?

Yes,Normally our MOQ is 100pcs,for some special models,MOQ is 500pcs.

But if your demand is very few,you can also contact ur sales stuff(sales@mibachina.com), we will do our best to support you.

 

Payments

How can I pay for my order?

We accept the following payment methods:

TT bank transfer,Pay Pal,West Union,Money Gram,Bitcoin.

What is payment term?

1.100% TT for order amount below US$10 000.
2.30% deposit,balance before shippment for order amount above US$10 000.

Products and services

Product customization

How to do my logo on the product and can I customise my package?

Logo doing Way:

1.Silkscreen printing
2.Pad printing
3.Full color digital printing
4.Heat transfer or water transfer printing
5.Laser engraving

Package:

1.Standard paper box
2.Black/White gift box
3.Customised paper box with digital printing
4.Customised PVC transfer box
5.Other kind of customised package

What kind of files should I provide to customise the product with my logo?

To print a logo or design on a product you will need to send us a file in vector format, which, unlike other formats, always guarantees clear printing and high-quality results. Vector files are named .pdf, .eps,.cdr and .ai.

What is a vector file?

Vector files are graphic images that can be used in any size and without any loss of quality or increase in weight. This is why they are ideal for printing logos or illustrations. You can recognise vector files because they are named .pdf, .eps,.cdr and .ai. Company logos are usually created in vector format, since it is suitable for all uses. If you do not have a vector file, please contact our staff by e-mail at sales@mibachina.com for support.

How to become a reseller

How can I become an agent of brand MiBA? What are the requirements?

The requirements to become an agent of brand MiBA are the following: long-standing and proven experience in consumer market, and an annual minimum turnover of 10 000pcs. MiBA will supply all the technic and service support to MiBA agents.To become an agent, You can contact our sales stuff(sales@mibachina.com). Your request will be examined and you will receive an answer as soon as possible.

About your order

Shipping and delivery times

Do you ship worldwide?

Yes,our products are shipped all over the world.

How to ship the goods?

There are two methords to ship goods.
1.By air/express
If customer has their own forwarder,we can send goods by customer's forwarder.
If customer don't have forwarder,we can quote the best shipping cost to our customer by our forwarder.
Our forwarder has been cooperate with us more than 7 years.It is very safe and guaranteed.
2.By sea
We support FOB term and EXW term.We can help to send goods to customer's forwarder's warehouse.
If customer don't have forwarder,then we can help to quote best shipping cost to our customer by our forwarder.

How long is the delivery time?

1.How long is the delivery time?
Immediate delivery for items with inventory. New production order: normally,3-5 days for making sample,around 10-25days for mass production after sample confirmed,depending on quantity and complexity of the order.
2.What about shipping time?
If by air,it usually takes 3-5 working days.If by sea,it usually takes 20-35 days after aboarded.

 

Prices and promotions

I noticed that the price lists this week are different from the ones provided last week, why is that?

The price of USB flash drives is reviewed and updated every week.Other products,like speaker,earphone,powerbank,normally is updated every month. In fact, the price varies according to the market price of the memory chip and IC. The market considers chips and IC to be a commodity, such as oil and precious metals and, as for other trade goods, prices fluctuate according to various factors. Except that,the currency exchange rate is not stable also. This is why we update the price of our flash drives weekly, update  the price of the other products monthly and you may notice slight differences from one price list to another or from one quote to another.

Problems with your order

What if the products we have ordered has problem? and what about warrenty?

Our warranty term:1Year.

If any quality problem,pls contact our after sales service stuff:sales@mibachina.com

I received the order but it is incomplete. What should I do?

If you received the order but it is incomplete,pls contact our after sale sevice stuff for support: sales@mibachina.com

I received the order but it is damaged. What should I do?

If you received a damaged goods,pls take pictures of all the carton
before doing anything on the cartons,especially pls DO NOT OPEN the
carton before you have taken the photos of the carton boxes.
Pls take picture of all sides of the cartons.

Then open the carton boxes to check if there is any damage on the
products,and take photos.

After that,pls contact our after sales sevice stuff for support. 
sales@mibachina.com

I received the goods,but many individual box are damanged,what should I do?

Normally MiBA will put 3% spare parts for individul box,if some box damaged,customer can change it by themselves instead of re-order the boxes.